IoT Network Design Specialist

Remote - London, ON Canada

ROAR is a purpose-driven technology company dedicated to cultivating safer workplaces. Our patented technology protects at-risk workers from harm using bi-directional panic alarm technology for pinpoint accuracy. We leverage hardware and software to provide hotels and healthcare facilities with the ability to supply staff with wearable panic buttons that summon help with one touch of a button. 

Our technology has helped workers with serious injuries, harassment, medical emergencies, de-escalating tense situations, and more. We are a certified B-Corporation, meeting the highest standards of verified social and environmental performance, public transparency, and legal accountability to balance profit and purpose.  

Our system has prevented violence for both workers and guests. Examples include:

  • A housekeeper used her ROAR button to get help for a female guest who was being physically beaten by her partner. The manager was able to stop the incident and the abusive husband was reported to the police.
  • A strange man who was not staying in the hotel rode the elevator with a guest who used their key card to gain access to their floor. He hid in a linen closet and attacked one of the female employees when she walked in, beating and choking her. Fortunately, she activated her ROAR button to get hotel security to her exact location. Help arrived quickly, and he was apprehended and turned over to the police. More importantly, she was provided with first aid and has recovered, grateful it was not worse.
  • Nurses and clinicians point to their buttons as a de-escalation tool when a patient is being aggressive or unruly.
  • Nurses have also leveraged the button to get help quickly when a patient falls.

History of ROAR

The company started in 2014 by empowering women with one of the first safety devices built as a fashionable and wearable alternative to existing self-defense tools. In addition, we invested a portion of the proceeds into empathy education to help get to the root of reducing attacks in the first place. ROAR became a market leader in 2017 with sales in over 45 countries and distribution through Amazon, Target, and Urban Outfitters. We received press coverage from Mashable, MTV News, the NY Times, and we won product and technology awards – Top 10 Wearable Companies by Entrepreneur Magazine, Technology Startup of the Year, and others. 

In 2018, we parlayed our personal safety experience and technology expertise to focus on workplace safety starting with the hospitality industry. We did so after seeing the staggering number of housekeepers who experience sexual harassment or at more at risk to be injured due to their nature of their work. Hotel panic button legislation started to sweep the Country, and we recognized a clear need for a wearable panic button solution that works in any type of building to ensure the safety and protection and staff, as well as providing a cost-effective option to employers who wanted to meet mandates and take care of their greatest assets. 

We expanded into behavioral health in 2021 after drug addiction centers, counseling offices, and health centers started reaching out to us to help them tackle the record-breaking number of assaults and workers comp claims they were facing during the worst labor shortage and significant challenges in recruiting and retaining staff. 

Opportunity

The IoT Network Design Specialist is a dual position reporting to the VP of Customer Operations, this role has direct influence and works intimately with other cross functional departments. The successful candidate is responsible for the design of Bluetooth networks as well as assisting with the management of customer success duties as needed.

This role will work closely with the Sales and Implementation team on ensuring designs are in line with ROAR’s product specs and meeting customer requirements. Additionally, this role will assist with the outreach to customers post product implementation ensuring customer interaction with product is meets customer needs.

You'll enjoy working at ROAR if you like the idea of working at a purposeful company helping to keep people safe, you are self-motivated, you focus on high-quality results, you have an ownership mentality, and you enjoy learning new technologies. 

What You’ll Be Doing

Product Design

  • Prepares and gives technical presentations to explain to customers how the products and services work at their properties.
  • Work with the Customer to ensure on-site equipment and layouts meet ROARs system requirements.
  • Communicate with the Sales team to understand consumer requirements and offer sales support where necessary.
  • Works with product to find sales solutions to unique site needs and assists product as needed.
  • Travel as necessary to customer sites for surveys, or other related business.
  • Establish Customer Rapport and Acceptance on network designs.
  • Problem solve and generate solutions to meet unique customer requirements, including custom solutions for one-off situations.
  • Recommend new and improved products to the customers and explain how the equipment will be more cost-effective.
  • Establishes and maintains metrics to measure progress towards department goals.
  • Analyzes and reports on departmental goals, including time spent estimating per property, customer engagement, and other productivity metrics.
  • Work with cross-functional teams to solve problems and or come up with complex solutions to meet product specifications.
  • Analytical skills.
  • Problem-solving skills.
  • Written and oral communication skills.
  • Ability to build relationships with other departments.
  • Ability to understand and troubleshoot wireless technology.
  • Achieved 3-5 years of successful operational leadership experience in technology or hospitality related fields.
  • Post-secondary education in technical field, business, or equivalent work experience.
  • Introduce new initiatives to maintain further sales growth.
  • Create alignment between corporate goals and individual objectives.
  • Heightened sense of self-awareness and emotional intelligence.
  • Post-secondary education in technology, business, or equivalent work experience.
  • 2- 4 years’ experience with solutions design, estimating or field services role.
  • 2 – 4 years’ experience working with wireless technology.
  • Previous experience with IoT applications is an asset.
  • Ability to travel within the US 20% of time. 

 

Customer Success

  • Collects customer system health metrics, summarizes information and presents to customer during quarterly business reviews.
  • Acts as customer advocate in organization voicing customer feedback based on interaction of customer with product and service.
  • Project Coordinator to all customer communications post sale relating to customer success.

Required Skills

  • Analytical skills.
  • Problem-solving skills.
  • Written and oral communication skills.
  • Ability to build relationships with other departments.
  • Ability to understand and troubleshoot wireless technology.
  • Achieved 3-5 years of successful operational leadership experience in technology or hospitality related fields.
  • Post-secondary education in technical field, business, or equivalent work experience.
  • Introduce new initiatives to maintain further sales growth.
  • Create alignment between corporate goals and individual objectives.
  • Heightened sense of self-awareness and emotional intelligence.

Qualifications

  • Post-secondary education in technology, business, or equivalent work experience.
  • 2- 4 years’ experience with solutions design, estimating or field services role.
  • 2 – 4 years’ experience working with wireless technology.
  • Previous experience with IoT applications is an asset.
  • Ability to travel within the US 20% of time. 

Compensation and Benefits

  • Health Care Plan (Medical, Dental & Vision).
  • Flexible PTO policy – 4 weeks.
  • Parental leave.
  • Stock Option Plan.
  • 401k Plan.
  • Work 100% Remote.

 

Don’t meet every qualification? Studies have shown that women and people of color are less likely to apply to jobs unless they meet all the requirements defined. At ROAR, we are dedicated to building a diverse, inclusive, and authentic workplace. If you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply regardless. You may be just the right candidate for this or other roles.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.  All are welcome here.

At ROAR, being inclusive is very important to us. Regardless of race, age, ethnicity,    sexual orientation, gender identification, or background. 

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application process, to perform essential job functions, and to receive other benefits and privileges of employment.  Please contact us at peopleops at roarforgood dot com to request accommodation.